Accidental Managers: Myth or Reality? Debunking the Leadership Dilemma

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The term “accidental manager” refers to individuals who find themselves in managerial or leadership roles not because of a clear, intentional development path or inherent leadership aptitude, but rather by circumstance or tenure. Often, these individuals are promoted due to their technical skills or operational expertise rather than demonstrated leadership capabilities. While the term may appear benign, its implications are significant, highlighting the risks organisations face when they do not invest in leadership development.

Meet ‘TAM’ (The accidental manager)

Accidental Managers: Myth or Reality? Debunking the Leadership Dilemma

An accidental manager typically emerges in organisations that lack formal leadership development programs or where promotions are driven by the assumption that operational or technical competence automatically equates to leadership potential. For instance, a top-performing sales representative may be promoted to sales manager, or a skilled software developer may be asked to lead a development team. While their technical or functional skills may be excellent, their leadership abilities—such as managing people, motivating teams, providing strategic direction, and managing conflict—may be underdeveloped or entirely absent.

The Impact of Accidental Managers

Research into the phenomenon of accidental managers highlights several critical issues that arise when individuals without proper leadership readiness are thrust into leadership roles:

1. Reduced Employee Engagement and Performance: A survey by the Chartered Management Institute (CMI) found that 80% of managers in the UK report receiving no formal training before stepping into management roles, often leading to disengaged teams. Without leadership skills, accidental managers struggle to provide clear guidance, give constructive feedback, or create a motivating environment. This mismanagement can lead to high turnover rates, diminished morale, and lower overall productivity.

2. Manager Burnout and Stress: Without adequate preparation, accidental managers frequently experience significant stress and burnout. They may feel overwhelmed by the additional responsibilities, particularly when managing the interpersonal dynamics of a team, and often revert to micromanagement or poor decision-making as a result. A 2018 study by Gallup found that 70% of the variance in employee engagement scores is directly attributable to the manager, highlighting the critical role managers play in workplace culture. When leadership is unintentional or ill-equipped, this engagement suffers.

3. Increased Costs: Accidental managers not only reduce team performance but can also increase operational costs. Companies may lose high-performing team members due to poor leadership, leading to the costs of turnover—recruitment, onboarding, and training of replacements. Additionally, poorly led teams are less likely to meet targets or innovate effectively, further impacting the bottom line. A study by the Center for Creative Leadership found that organisations without leadership development programs experience higher instances of failure and inefficiencies due to weak managerial performance.

You manage things, you lead people. We went overboard on management and forgot about leadership. – Grace Murray Hopper

Changing the narrative

The term “accidental manager” serves as a convenient label, but it may obscure a more profound and systemic issue within organisational cultures. It implies that individuals fall into leadership roles by happenstance, when, in reality, they are placed there as a result of deliberate human choices shaped by flawed systems. Organisations continue to promote high performers—often technical experts—into management roles despite knowing that expertise in one domain doesn’t necessarily translate into leadership aptitude. This ongoing phenomenon reflects a deeper problem: companies and industries have long favoured technical excellence over leadership development, and in many cases, there’s no clear alternative for employees looking to advance their careers. As long as managerial roles are seen as the only path to greater financial compensation and career growth, the cycle of promoting unprepared individuals into leadership positions will persist.

What’s particularly striking is that this issue is not new, yet we keep repeating the same pattern. Our busy, high-pressure work environments often force us to focus on short-term productivity and tangible outcomes, such as technical skill acquisition, while neglecting the ‘softer’, less immediately measurable skills necessary for effective leadership. Leadership development takes time, energy, and intentionality, none of which can be rushed. Yet, in many organisations, these critical leadership skills are only considered after someone has already been promoted. Despite the evidence showing that leadership skills are crucial to organisational success, many companies still emphasize technical training over leadership development, allowing the myth of the “accidental” manager to persist as an inevitable byproduct of this systemic neglect.

The reality is that our current organisational structures and cultural values have failed to create a world where technical experts and skilled leaders can both exist and thrive in ways that reflect their distinct contributions. Experts often find themselves taking on leadership roles not because they have a passion for management, but because it’s the only viable pathway for career progression. The lack of alternative career tracks means that experts who excel in their fields are often left with no choice but to transition into management if they want to continue advancing their careers, even if they lack the desire or the skills to lead. This creates a disconnect between what individuals are good at and what they are asked to do.

In summary, the term “accidental manager” might mislead us into thinking these situations are random, when in fact they are the product of a systemic failure to align career progression with individual strengths. We’ve allowed the myth that “good at one thing equals good at everything” to persist, and it has stifled the potential for both leadership excellence and technical expertise to coexist. Until organizations address these root causes—by valuing leadership development, creating alternative career tracks for experts, and recognizing leadership as a skill in its own right—the accidental manager will continue to be less of an accident and more of a self-inflicted organisational wound.

Addressing the issue

Addressing the issue of “accidental managers” requires a multifaceted approach that involves reshaping organisational culture, creating diverse career pathways, and fostering ongoing leadership development. This isn’t just a matter of promoting people differently; it’s about nudging organisations toward better conversations and creating environments where leadership skills are cultivated intentionally, and people are placed in roles that align with their strengths. At the heart of this shift is the need for organisations to rethink how they value both technical expertise and leadership capabilities, ensuring neither is sacrificed for the other.

Nudge Toward Better Conversations

The first step in tackling the problem is encouraging better conversations within organisations about what leadership really entails. This shift in conversation requires organisations to question long-standing assumptions: Does this person have the capability and desire to lead, or are they better suited to an expert track? Are we rewarding leadership potential, or just tenure and technical success? These conversations create space for recognising leadership development as a deliberate, intentional process, rather than an inevitable consequence of seniority.

Accidental Managers: Myth or Reality? Debunking the Leadership Dilemma

Leadership Development

Instead of waiting until someone has been promoted to begin leadership training, organisations should create leadership development programs that identify and cultivate leadership talent early. This involves more than just sending potential leaders to one-off training sessions. It requires mentorship, coaching, and opportunities to practice leadership skills before stepping into a formal leadership role. By fostering leadership abilities alongside technical expertise, organisations can better ensure that when promotions do happen, individuals are prepared not just to perform but to inspire, guide, and lead their teams effectively.

More Than One Pathway

By developing a dual career ladder or creating expert tracks, organisations can enable individuals to reach higher levels of recognition, compensation, and responsibility without requiring them to take on managerial roles. These tracks would allow experts to deepen their technical knowledge, lead in innovation, and contribute to organisational success without feeling pressured to manage people. This not only aligns with individual strengths but also benefits the organisation by allowing people to focus where they perform best, whether that’s as a leader or an expert.

Organisational Culture and Structures

Underlying all these changes is the need to shift organisational culture and structures. The culture of promoting based on tenure or technical skill alone must evolve into one that prioritises leadership potential and expertise. This requires organisational structures that value leadership as a skill distinct from technical ability and recognise the importance of providing leaders with the tools, training, and support they need to succeed. Moreover, companies must foster a culture where leadership is seen as an ongoing developmental process rather than a static skill set acquired through promotion.

At Think Smart People, we can offer leadership support and help you build a pathway that is right for your organisation. If you’re interested in scheduling a no-obligation conversation about how we can help, email us at team@thinksmartpeople.co.uk. Let’s work together to ensure your future leaders are equipped and your experts can excel without compromise.